Being committed to customers is something that
every business, from big box retail to local coffee shop touts as their highest
priority. It’s no secret that customer
service has become of utmost importance for business success, especially as the
internet is increasingly empowering customers with reviewing platforms like
Yelp, Angie’s list, or Merchant Circle.
One major way that customer service can be seen in the manufacturing
industry is the concept of just-in-time delivery.
Just-In-Time
is a business philosophy, the inception of which is largely attributed to the
Japanese auto maker Toyota, and is a primary practice associated with lean
manufacturing. Just-In-Time is a
logistics technique that aims to control inventory in such a way that reduces
or eliminates the warehousing of unnecessary product, but maintains an accurate
and predictive schedule of supply so that the proper amount of product reaches
the proper place “just in time”. This
streamlining of inventory can reduce lead times, cut down on expensive
warehousing needs, and limit overproduction and overstocking, so that many
businesses are protected. What is
required for an effective system, however, is a vendor that has the utmost
concern for quality control, and the means to deliver the product on the
precise schedule determined by the data collected.
In both of these, Keats can be seen
to have a strong and ongoing commitment.
Originally opened as a storefront shop in northwest Chicago, our
dedication to provide our customers the best quality products on the best
schedule has necessitated lots of expansion, and the opening of not just one,
but two new locations. Keats Southwest
and Keats Coastal Stamping serve not only as indicators of our expanding
business, but also as brick-and-mortar monuments to our dedication to
exceptional service. Our ISO 9001:2008
and 16949:2009 certifications also speak to our pursuit and achievement of the
highest quality standards.
As innovators and the best business
minds find new ways to build better businesses, you can be sure Keats will be
here implementing and adapting best practices to the needs and benefits of our
clients. Within custom manufacturing,
you’ll not find better customer service than with Keats.
